Five Dysfunctions of a Team

Teamwork is the single most untapped competitive advantage for any organization. Not finance. Not strategy. Not technology. It is teamwork that remains the ultimate competitive advantage, both because it is so powerful and so rare. A good team is a precious thing. The Five Dysfunctions of a Team workshop, really brings to light how to get a good team together and working well. You know when you are apart of a good team and when the team needs work. The Five Dysfunctions programme creates powerful teams!

Five Dyfunctions of a team workshop

This powerful two day workshop takes teams in all stages of their development to a higher level of performance.

This powerful model, with its actionable steps in the and of our highly skilled team coaches helps your intact teams overcome the five common problems that prevent most teams from performing at their best: Absence of Trust, Fear of Conflict, Lack of Commitment, Avoidance of Accountability, Inattention to Results

This workshop is for intact teams and it ensures teams gel quicker , take qualified risks easier, use disagreement and debate to advance performance and utilise the power focused communication.

Five Dysfunctions of a Team workshop benefits:

During this two day programme participant will:Teamwork on Five Dysfunctions of a Team Workshop

  • Assess their cohesiveness against The Five Dysfunctions of a Team
  • Understand and implement the requirements of a high-performing team
  • Better understand the benefits of engaging in healthy conflict
  • Create clarity around the organisation’s purpose, strategy and Goals.
  • Ensure alignment and commitment among team members.
  • Gain a sense of momentum, energy and enthusiasm for the future

Overview of the Five Dysfunctions

  1. Lack of trust — When they don’t trust each other, team members are afraid to communicate honestly and openly. They hide their real thoughts and feelings. They are unwilling to take responsibility for fear of making mistakes. If team members cannot communicate honestly, they cannot possibly build a platform of trust.
  2. Fear of confrontation — When they don’t trust each other, teammates are reluctant to confront each other. Because they hide their feelings and do not communicate, they cannot engage in constructive conflict and debate. Discussion is muted, indirect and vapid. Ideas don’t get worked through. Progress stalls and the team is ineffective.
  3. Absence of commitment — When team members are not committed to the team and the project, they just go through the motions of attending meetings and appearing to follow up. They do not seize opportunities. Progress stalls.
  4. Absence of accountability — When team members don’t trust each other, won’t dis- cuss things honestly and aren’t committed, they don’t hold each other to a standard of accountability. Thus, efforts lack focus, energy dissipates and everything unaccount- ably, but predictably, falls apart.
  5. Failure to focus on goals — Members of a dysfunctional team pursue personal or departmental agendas instead of the team’s goal. They may be out to score ego points or undercut a rival, but whatever their object is, it isn’t what the team needs to do.

Feedback on the Five Dysfunctions programme

“The Five Dysfunctions of a Team is simply the best content available on teams. After implementing the products extensively within our organization, we have found Lencioni’s practical approach to be invaluable.”—Mike Phelan, principal, Deloitte Consulting

“Lencioni’s approach to team development is refreshing—practical, extremely engaging, and not touchy-feely. I would recommend this experience to any team wanting to excel.”—Vern L. Toland, managing director, Hilton Grand Vacations Company

“The Five Dysfunctions of a Team program not only restored the fiscal health of our company, it provided the crucial tools for us to face the economic downturn. The program has enabled us to sustain performance through creativity and teamwork and we’re using it throughout our entire company.”—Matt Danilowicz, CEO, Clear-Com

“Lencioni’s approach to team development is refreshing— practical, extremely engaging, and not touchy-feely. I would recommend this experience to any team that wants to excel.” – Vern l. Toland, Managing director, Hilton Grand Vacations Company

“I was amazed at how much progress we were able to make in just two days. The Five Dysfunctions of a Team workshop made a tremendous impact on the cohesiveness of my leadership team.” Stephan lacor, General Manager, Thyssen Krupp Stainless

“Our two-day session made a greater impact on our executive team—and our entire organization—than any team-building work we have ever experienced. We are now positioned to have a great year.” – Noel Williams, Senior vice president and chief information officer, HCA healthcare

“The session on Lencioni’s The Five Dysfunctions of a Team was one of the most influential and meaningful?for our staff in all the years of staff retreats. The materials and especially the presentation were comfortable?for our staff to understand, apply, and actually correlate into their daily work life/environment. The staff resides in seven separate offices, making this topic especially important to our on going team integration. One of the most exciting outcomes of this particular session is that the staff has continued to use these materials and lessons every week, including reading the book, performing the exercises, and developing their own accountability systems.” —Susan McConnell, President and CEO, Make-a-Wish foundation.

Five Dysfunctions Virtual Delivery

Whilst we typically work with intact teams face to face, we are able to deliver this session to intact virtual teams globally. This is done through a series of interactive on-line sessions on a virtual learning platform such as Adobe Connect. Please contact us for more details.


  • Stronger trust
  • Team vision defined
  • Increased commitment
  • Greater team motivation
  • Better team performance

Course Collateral:

  • Participant workbook
  • Team Effectiveness Survey report
  • Poster of the team’s charter


  • 60 minutes per participant for pre course pre work and team effectiveness survey scoring
  • 2 Day offsite workshop
  • 2 x 45 minute follow up team coaching sessions with course facilitator
  • Team effectiveness survey fees
  • Programme fees

Intact team size:
Focus is on intact real teams, so as big as the real team

Teams of leaders size:
The course can also be delivered to team leaders to implement the ideas back at work. Maximum group size is 12 people.

Virtual delivery:
We are able to deliver this to intact or teams of leaders live using virtual learning platforms.

Boost the performance of teams at ALL levels

We taylor our Five Dysfunctions of a team workshop to meet your exact requirements to ensure that the teams leave the two days off-site with a clarified vision, roles & responabilities and rekindled energy and passion to drive and deliver results.