The photographs on this page are a small sample of the more experiential type of projects Andi Roberts works on.
Virtual Team Building project
The images here are taken from a series of courses that were designed to bring groups of workers together and form them in to a team as they embark on working six months together virtually. The course was a two day course held in city centre locations and involved people from all over Europe.
Individuals “compete” to earn as many points as they can. Success in the activity is only achieved if people work together and that is only possible if there is TRUST.
Individuals develop via a drawn heraldic shield a process to get to know each other better as they draw their professional past, personal past, strengths they bring to the team and areas to improve. This is supported by each person’s motto. Over the course the participants present their shields to each other in an informal “art gallery style”.
The group learn through an interactive presentation,and fun quiz, the five stages a team grows through to develop complete competence and performance over time. Causes for team dysfunction are also discussed using a well researched model.
A powerful communication activity kicks off the module on communication and e-collaboration as team members have to solve a complex problem with only verbal communication to help them.
Respect is like a boomerang –Just before closing the course with an action planning session, the team members discuss how respect is built. The team then goes out doors and practise “giving respect” through the metaphor of a boomerang
Customer Enthusiasm Project
The following images were taken during a series of 2 day workshops that trained the complete internal staff of a European international airport on the importance of, and how to sustain customer enthusiasm. Following this project along with additional coaching to the management team, the airport was consistently in the top five airports of its size globally in customer satisfaction.
Teams compete to try and achieve a target with fewer and fewer resources. Thinking harder rather than working harder is the only way to achieve success in this quick activity that introduced the module on the changing busines environment
After a brief introduction on the concepts of Moments of Truth and Level of Expectation versus Level of Reality the group is split into small teams to develop a list of factors that would create a “WOW” for the customers. The facilitators then create a dialogue about what is expected versus what is a wow to gain a deeper understanding of the difference.
To create customer enthusiasm different airport shifts and departments must work together effectively. This activity gets two departments to create excellent results that can only be achieved if they truly work together both in the planning and execution of the project.
Poor service is often a result of a combination of small issues. In this session small groups diagnose and solve issues such as “not my job” , “I’m on my break”, I’m not paid to make that decision.” Teams report back and a master list is created for the top10 issues.
This indoor activity shows how each person / team and department interact to create excellence Moments of Truth. Once the activity is completed the teams “graphically” map out the customer experience as they walk through the airport.
The images shown in this section are from an automotive Train The Trainer program that Andi Roberts delivered solo in Europe, Middle East, Asia & North America in English and Spanish.
A presentation on the new product and where it stand in relation to core competitors.
A thorough explanation of the product followed by static testing and exploration.
Participants explore the new product and also the key competitor products.
Participants recieve a briefing on core new technological updates that make up the new product.
In Search of the Lost Dutchman’s Gold Mine
Indoor team building images from an activity that Andi Roberts regularly works with. The table top simulation can be run from groups of 12 to several hundred. The key learning areas are planning, teamwork, collaboration and communication.
As the simulation progresses over it’s 20 turns teams that have not planned well start to get scarce in essential resources. Teams then start to resource investigate and see if there is any help from other teams. If only they had worked together from the start.
An overview of a full room of 200 participants. This event that lasted 3 hours required 1 facilitator and 4 support staff.
At the end of the activity teams fill in a final sheet that measures the Return On Investment of the expedition. Only teams that trully collaborate can get clse to the maximum ROI figure. The maximum has never been achieved. Once the results are collected and shared the session enters a table based then plenary review to pull out key learnings.
Challenge Course Team Building
The following images are of Andi Roberts’ ropes course in Spain. Andi has been involved with training over 25,000 people from all over Europe using ropes courses in the last 14 years. Andi has built courses and managed challenge course projects in Spain (4 separate locations) , Italy and Hungary and has worked as a challenge course facilitator in Dubai & USA.
Participants choose a goal or vision and with the support of the rest of the team attempt to reach that goal. Each person is attached to two safety ropes for a double safety system and is supervised by an experienced technician.
A large heavy weight of 70 kilos, has a string for each person attached toit. When everyone works together some 35 people can lift it by only using a finger and thumb. This demonstrates the power of synergy.
The team members must move from a “safe” location to reach a vision.once one person leaves the “safe” area the complete team is blindfolded until the team arrives at the vision or runs out of time.
Participants from the whole continent of Africa come together to work as one team to solve the final challenge.
Here the team, supported by Andy Neal (of ChangeMaker International ltd), a facilitator, reviews the learnings and connections to business of one of the activities during the event.
“The Giant’s Ladder”
Teams of three attempt to scale the ladder which has rungs with ever increasing gaps between them. It’s not a test of strength but of real teamwork!
Several teams have to acquire resources strewn around an “acid river”to create a product that will satisfy the client. Success can not be achieved unless all of the teams work together to bring all of their resources to the table.
Andi works in both Spanish and English throughout Europe and globally to deliver dynamic and practical training that supports a change in behaviour and improves business results.