Having been very busy lately I had stopped doing any sketchnotes on things that I find interesting.
Today I spent some time delving back in to the Rob Evans’ book “The collaboration code” series of books.
The sketchnote below is from the book “Patterns” and looks at trust.
A few take aways from this chapter for me were:
- Trust is build up consistently over time and every interaction helps or hinders
- Engage initially through questions or answer their doubts and concerns
- Trust the process itself and make people comfortable with the process
- Confidence helps build trust
I have written about trust before, and you can find some concepts around it that I find interesting over HERE within DAY 8 of 100 Days of Social Leadership.
I would live to gather more resources and if you have any recommendations, please leave them below.
This is the first post I have created using MarsEdit. This is an offline blogging tool and so I am pretty curious to see how it goes.
What are your thoughts on this....